To assign to custom form to a Help Topic, go to Admin Panel > Manage 
> Help Topics > and select desired help topic. In the New Ticket
Options section, choose custom form from the drop down to be added when
clients or staff are creating a new ticket. Only one custom form can be
added to each Help Topic.
Custom Forms, Fields, and Lists | osTicket
> Help Topics > and select desired help topic. In the New Ticket
Options section, choose custom form from the drop down to be added when
clients or staff are creating a new ticket. Only one custom form can be
added to each Help Topic.
Custom Forms, Fields, and Lists | osTicket
 
 Hello, my name is Jack Sparrow. I'm a 50 year old self-employed Pirate from the Caribbean.
Hello, my name is Jack Sparrow. I'm a 50 year old self-employed Pirate from the Caribbean. 
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